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how do i bring up the custom emails that i have designed when i click on the customer's email address
Create the Email in the Email Template area (which is in the Setup area). Then, the next time you create an Email, the names of your Email Templates will be displayed in the down list box called Templates. Just select the name of the template you want to use, and the system will retrieve it.
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Article No. 232
Posted: 6/18/2007
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